Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)



First Advisor

Norma C. Noonan


Researchers suggest that job dissatisfaction in the United States is escalating rapidly. This is due in part to current economic issues but also to a growing disconnect between managers and employees. A recent study found that less than half of all employees are happy at work--the lowest satisfaction ratings in 22 years (Neal, 2010). This action research project focuses on one business line within a large international financial services organization and examines the relationship between resonant leadership styles and employee engagement. Internal surveys and interviews were conducted to establish a baseline understanding of organizational concepts including: Emotional intelligence, Resonant Leadership, Employee Engagement and Executive Coaching. I argue that a leader's ability to create and sustain emotional connections with employees, while at the same time demonstrating mindfulness, hope and compassion may result in: higher job satisfaction, increased levels of trust, a heightened sense of optimism, and greater overall team member engagement.


SC 11.MAL.2012.Maddux.RD