Date of Award

6-3-2004

Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)

Department

Leadership

Abstract

Health care leaders are recognizing the importance of registered nurse retention and patient satisfaction to overall nrBanizminnsl performance. Turnover snd dissatisfaction of nurses and patients are costly. Exploig data and developing strategies to focus on retaining nurses can create a competitive edge producing exceptional outcomes and service.

This paper examines the associaiion between registered nurse satisfaction and patient satisfaction as predictors of retention for 12 patient care units in one health care organization. Because of the limited sample size and mea;inretnent issues, there was no meaningful statistical support for a relationship between nurse satisfaction and patient satisfaction as predictors of retention. However, there were several significant positive relationships among the dimensions of nurse satisfaction.

Results will be shared with nursing leaders to enhance the nursing strategic plan in meeting the challenge of increasing retention during a decade in which more nurses may retire rather than join the workforce. The lessons learned in completing this study are also described to assist others in preparation for future projects.

Identifier

SC 11.MAL.2004.Barnhart.L

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