Date of Award
8-20-2009
Document Type
Open Access Thesis
Degree Name
Master of Arts in Leadership (MAL)
Department
Social Work
Abstract
This paper presents results of a study that explored perceptions of salon owners who have become successful due largely to their knowledge and level of cultural competency. After review of the literature, an explanation of the study's design and analysis of its results are discussed. The following themes emerged from interviews with three salon managers: Education, location, cultural experiences, diversity training, staff diversity, client satisfaction, and client retention. The paper concludes with implications for business leadership and further research.
Identifier
SC 11.MAL.2009.Snelson.SST
Recommended Citation
Snelson, Shikita S. T, "Culturally Competent: The Core Competency of a Successful Small Business Owner/Manager" (2009). Theses and Graduate Projects. 494.
https://idun.augsburg.edu/etd/494