Date of Award

Spring 5-1-2025

Document Type

Restricted Access Thesis

Degree Name

Master of Arts in Nursing (MAN)

Department

Nursing

First Advisor

Brooklyn Loxtercamp, DNP, RN, PHN

Second Advisor

Kathleen Clark, DNP, RN

Third Advisor

Lisa Spitzer, MSN, RN

Abstract

Minnesota nurses will be challenged to provide quality nursing care as diversity in Minnesota is predicted to continue to increase. This project aims to promote patient centered care and increase patient satisfaction in the inpatient hospital setting, as inspired by Jean Watson’s theory of caring science. The literature supports the need for this project by providing a comprehensive definition of cultural competence to include cultural awareness, cultural skills using Madeline Leininger’s assessment tools, and cultural knowledge. The literature also discusses self-awareness, communication skills, and individualization in educating adults and building authentic caring relationships. Through the proposed continuing education course, nurses can develop their cultural competence and use additional cultural assessment questions to enhance existing admission processes and provide better care at the bedside. A toolkit of resources is included to orient future, education session facilitators. Quantitative and qualitative survey data would be collected with the education course to help promote the value of nurse-patient relationship building at the bedside, emphasize the importance of individualized care to nursing leaders, and further develop the connection between staff cultural competence and patient satisfaction. This project can have future impacts on workplace diversity, equity, and inclusion, staff and patient satisfaction, and the public’s overall experience in accessing health care that is equitable, patient-centered, and adaptable to their cultural needs and health care practices.

Identifier

SC 11.MAN.2025.Whitcomb.E.S.

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