Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)



First Advisor

Norma Noonan


This action research project looks at employee engagement among geographically dispersed teams. The goal of this research is to better understand the theory of engagement and develop a methodology for increasing engagement for teams and individuals that work in a location outside of a main headquarters environment. The focus of this study involves three distinctly different teams. Each team has a unique headquarters environment, but shares the same responsibility of ensuring a safe and secure environment through the leadership and execution of a physical security program. However, each team is also dealing with engagement challenges related to being dispersed geographically from the company's main headquarters location in the Upper Midwest. Efforts in this action research project include a formal literature review which seeks to define engagement, identifii strategies that increase engagement and find tools or methods used to foster engagement in geographically dispersed teams. In addition, this report summarizes findings identified during one-on-one interviews with the leaders of my remote teams. The end result is an action plan which will be applied to my current leadership responsibilities and used to create and/or maintain engagement for the teams I lead today and those I will lead in the future.


SC 11.MAL.2014.Dischinger.CA