Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)




Finding good leaders is one of the biggest challenges a business faces. Companies need strong people that positively lead in good times and even more importantly during down times. Every organization will face challenges and it is how the leadership handles the situation that witl determine the success of the outcome. What behaviors do successful managers have that help them continue to perform in good times and in tough times, not allowing the tough times to destroy what they have worked towards? Accountability, leadership development and open communication are vital when leading a team. This thesis will look at these areas. First is the manager accountability of the current situation and performance outcomes that are being achieved whether it is poor performance or outstanding performance. The other key management characteristic is leadership development necessary for coaching & training and reflecting the 'team' focus, not the 'me' focus. Lastly having open communication as part of your leadership phitosophy.


SC 11.MAL.2010.Sundberg.B