Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)



Second Advisor

Rosemary Link


Organizations are searching for ways to enhance leadership skills to meet strategic goals. Executive coaching is one method used by organizations to improve communication, job satisfaction, staff retention and overall productivity. While external coaching programs have been used for years, internal coaching programs are a more recent development and little research has been conducted to examine their effectiveness. The purpose of this study is to examine the experience of managers who participated in an internal executive coaching program in order to explore the benefits and recommendations for participants and organizations. A case study of one organization's Internal Executive Coaching Program was used and data were collected from participants through interviews and surveys. Results of the study describe the program's effectiveness in improving leadership skills and employee satisfaction.


SC 11.MAL.2008.Poulos.SD