Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)



Third Advisor

Norma C Noonan


According to the National Coalition on Health Care (2007), the health care industry is in a state of crisis. It is not as safe as it could be, it is not affordable for many people, and it is full of waste. There seems to be a consensus that reform is needed. One option for transforming health care is to focus on and develop the small units of people who actually do the work (Quinn, 1992 and Nelson et al, 2007). This Leadership Application Project addresses the question: what are the key curriculum elements needed to transform, develop, and sustain a group of people into a world-class patient centered team? To address this question, data were gathered from brainstorming sessions and direct observation of world-class teams in their natural setting. Data display and reduction were achieved by using four management tools. Following data reduction, all key elements were arranged into six team developmental modules.


SC 11.MAL.2009.Bauermei.L