Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Social Work (MSW)


Social Work


There is a growing concern about conflict due to the growing increase in more violent crimes both in the schools and the surrounding communities. The purpose of this study was to determine the effectiveness of a conflict manager program in elementary school. The program was evaluated by distributing three different questionnaires to three different groups. The groups which were surveyed included the student disputants who used the program to help resolve their problem, the conflict managers who were trained and utilized the conflict management skills, and the parents of the conflict managers. All of the responses were very positive. The disputants indicated that they felt that the program was helpful in resolving their problem. They also indicated that the initial problem had been resolved, the conflict management was done fairly, and that they were satisfied with the conflict managers. The majority of the conflict managers indicated that this program had helped them solve some of their own problems, and that they had gained more self confidence and self esteem. The parents also indicated positive changes and positive attitudes regarding conflict in their son or daughter who had been trained as a conflict manager.


SC 11.MSW.1994.Holland.M