Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)




Review of training opportunities for newly appointed leaders in the field of Public Safety Communications revealed a gap in current training opportunities for newly appointed 9-1-1 leaders. This Leadership Application Project addresses the need for new supervisors to gain both an educational understanding of the leadership skills necessary for success well as address some of the technical knowledge which is unique to public safety dispatching. The project is designed in short blocks which can be presented in a breakfast or lunch seminar type setting . Each topic is designed to introduce the new supervisor to a specific aspect of leadership. The goal is two fold: to present the basic information to develop strong leadership skills and to develop a support system for new supervisors. The project addresses the leadership topics: leadership styles, ethics/integrity, team building, mentoring, and performance management. The technical aspects of media relations, telematics, and voice over the internet protocol are also addressed due to their current critical impact on the 9-1-1 community. These topics were identified by current supervisors as key elements in the development of the next generation of public safety communication leaders. Upon completion of the training session, the new supervisors will have developed their own support system and the understanding of the elements necessary for successful leadership.


SC 11.MAL.2007.Lind.DL