Date of Award

Winter 12-5-2011

Document Type

Open Access Thesis

Degree Name

Master of Arts in Nursing (MAN)



First Advisor

Cheryl Leuning

Second Advisor

Susan K Nash


As health care organizations face increasing challenges to accommodate diverse patient populations amid growing concerns of persistent health disparities, there is urgent need to better understand and listen to diverse, unique patient experiences. This paper describes the design and implementation of a transcultural Patient Family Advisory Council (PFAC) as a concrete step towards ensuring that the voices of culturally diverse patients and families are effectively engaged to improve the patient experience at a large, Midwestern healthcare organization. Storytelling, ritual and dialogue provide a wisdom-based approach to the design of a Bridge to One World practice model grounded in Leininger's Culture Care Theory of Diversity and Universality.


SC 11.MAN.2011.Lundberg.J

Included in

Nursing Commons