Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)




Companies are formed for many reasons, but without profitability, they will not survive. Therefore, it remains the focus of the company's employees to maintain profitability. New ideas and improvements must be implemented continuously for the company to maintain and increase their profitability.

The employees responsible for continuously implementing these new ideas and improvements will significantly contribute to the success of the company and its profitability. The key to their success is the use of positive leadership and a continuous improvement process. This study presents two theories that support this claim: Masaaki lmai's continuous improvement process, and James MacGregor Burns' theory of leadership. Also included is a discussion of the effects of cultural and process change, leadership in the continuous improvement process, and John P. Kotter's concept of leadership and management.


SC 11.MAL.2001.Kline.JL.A