Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Social Work (MSW)


Social Work


The United Way of Minneapolis has recently required all funded agencies to develop a plan to become more racially inclusive. The plan addresses five areas: governance, human resources, programming, administration, and community contacts. The purpose of this study was to develop an understanding of what the process of implementing an inclusiveness project looked like in one metropolitan social service agency, Theoretical and conceptual frameworks were derived from literature on organizational behavior, in addition to research on the history of exclusionary and differential practices in social work towards people of color.

Individual interviews, focus groups, and written documentation of the process were utilized to chronicle the events in this process. An analysis of this data produced a description of this agency's process of developing an inclusiveness plan, documentation of the plan, and a summary of the lessons learned from this experience.


SC 11.MSW.1995.Toal.MC

Included in

Social Work Commons