An Evaluation of Employee Assistance Services to Monolingnal Spanish Speaking Hispanics in the United States

Richard Crislip, Augsburg College


The purpose of this study is to examine an Employee Assistance Program's (EAPs) bilingual and bicultural capacity in their service delivery to Hispanics who require Spanish. The methodology of the study takes two approaches. First, a client satisfaction survey was administered to a sample of EAP clients who required Spanish. The survey measured satisfaction with EAP access, satisfaction with the EAP counselor, and satisfaction with EAP office procedures. Second, an EAP counselor survey was distributed to a sample of counselors who stated they have bilingual capacities in their service delivery. The findings of the study identify strengths and areas for improvement in current and future EAP services to clients who require Spanish.