Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Nursing (MAN)



First Advisor

Joyce P. Miller DNP, RN


Shift to shift report in the Newborn Intensive Care Unit (NICU) is an interaction between nurses to share patient information and prepare the next caregiver to provide safe, high quality care to their vulnerable patients. An examination of the research identifies that there are multiple factors that can have a negative effect on the shift to shift report or handoff, creating the potential to not only harm the patient, but create dissatisfaction for both nurses and families as well. The purpose of this project is to create a new shift report process based on the work of theorist Jean Watson and develop an education session to communicate this new process to nursing staff. This will be the foundation for building an environment where nurses consistently demonstrate presence, intentionality, and caring moments during shift report. It will have lasting effects on the relationships with one another and with their patients and families, ultimately improving the quality of the care delivered.


SC 11.MAN.2013.Martin.K