Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)



First Advisor

David Lapakko

Second Advisor

Joseph M. Volker


The purpose of this study was to investigate levels of communication satisfaction depending on work status (whether employees work on a full-time or part-time basis) in a single municipal park and recreation organization. Part-time and full-time employees were surveyed using the Down and Hazen's Communication Satisfaction Questionnaire, resulting in 40 usable responses. The results showed that both part-time and full-time employees surveyed had low levels of communication satisfaction in the researched organization. Part-time employees had slightly higher levels of communication satisfaction than the full-time employees in each of the eight communication dimensions researched. This study draws attention for organizational need to develop plans to improve communication. Communication improvement suggestions were provided for the communication dimensions with the lowest levels of satisfaction.


SC 11.MAL.2013.DeRosa.DL