Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)



First Advisor

Norma Noonan

Second Advisor

Keith Jackson


In this era of economic challenges corporate leadership struggles to do more with less, while maintaining the delicate balance between employee productivity and employee satisfaction. The focus of this research paper is to determine the degree to which employee job satisfaction truly impacts employee productivity. Can it really be as simple as to increase employee satisfaction in order to get them to produce more? The study further examines satisfaction and proiductivity measurements for a department within a healthcare administration department. While a limited sample size, the department's survey results are compared to the literature review relative to top satisfaction drivers of good communication and rewarding work. Recommendations are then identified to improve employee satisfaction and productivity which could be appropriate for any industry.


SC 11.MAL.2013.Slyman.D