Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)



First Advisor

Norma Noonan


The purpose of this study was to explore the need for and feasibility of establishing a Commercial Banker development program inside a mid-size Bank located in the upper Midwest. Organizations could be facing a talent shortage in the coming years as the Baby Boomer generation begins to retire. Organizations are looking for ways to develop future employees to fill employment gaps. Many organizations today are utilizing internship programs as a tool for new employee development. Internship programs allow organizations to recruit top talent from local universities, while keeping traditional recruiting and onboarding costs contained. lnternship programs are currently being utilized by many organizations to recruit and properly train employees to fill current, and future, employment gaps. Additionally, internship programs could be used to develop mentorships between experienced workers/leaders and new recruits to the organization/department. lnformation was gathered from current employees inside the organization in the form on an anonymous online survey. The findings include a survey of the Bank's business/commercial banking officers, credit analysts and mernbers of the management team. The survey instrument was developed by the author and members of the Senior Human Resources team inside "Bank A". Survey questions were related to training and development opportunities for current and future employees, need for bench strength within the business banking/commercial department, need for a formalized development program, mentorship and employee satisfaction.


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