Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)




The US Postal SeMce one of the largest and longest-lived organizations in existence, but the USPS has also become one of the organizations most threatened by the rapid pace of technological change. The thesis of this paper is that the United states Postal Service's effort to define and foster leadership ability espouses a variety of widely recognized leadership theories, but is hampered by a linear, non-systemic approach to executive development and selection. Furthermore, I propose that these same limiting, non-systemic thinking characteristics are identifiable in a variety of corporate strategies and performance initiatives. The result of leadership decisions made by practitioners of non-systemic approaches to problem solving and strategic initiative development is an important contributing factor in the creation of a frequenfly contentious workplace environment.


SC 11.MAL.1999.Cruse.L