Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)



First Advisor

Joseph Erickson

Second Advisor

Boyd Koehler


Electronic mail (email) was introduced to the business environment in the early 1970's. It was estimated that 130 million workers sent approximately 2.8 billion messages every day in 2000. Today, leaders all across the nation are installing email systems in their organizations. Many leaders understand the benefits but they do not understand the risks of implementing an email system. Some of the issues and risks to an organization may be: lack of "rules" for proper use, personal use on company time, perceptions of privacy, lack of confidentiality, and legal liability to the organization. Leaders may reduce the risk to their organization when installing en'iail by: training staff on the proper use of email, educating staff on the difference between written, oral and email communication, and implementing an organizational policy for the use of email. Leaders should understand all aspects of this bringing it into their organization.


SC 11.MAL.2002.Thiel.MJ