Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)



First Advisor

Norma L Noonan

Second Advisor

Daniel Hanson


Miscommunication can cost time, money and even relationships. Facts surrounding e-mail's speed, convenience, and cost-effectiveness have been established; however, through my research and experience I have discovered there are limits to the effectiveness of e-mail. I will discuss the limitations of e-mail as a medium for effective business communication from the perspective of its effectiveness as a medium,, effects on productivity, and possible risks. E-mail poses limits and challenges as a communication medium in the business world versus basic face-to-face communication. The absence of non-verbal and verbal cues and the ability in standard e-mail for immediate feedback are weaknesses. As noted our world becomes more interconnected it is imperative that our leaders ernploy effective communication via appropriate media. This requires making informed choices about the appropriate communication channel in a given situation.


SC 11.MAL.2009.Johnson.JL