Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Nursing (MAN)



First Advisor

Joyce P. Miller, DNP, RN

Second Advisor

Deb Schumacher, DNP, RN


Nurses work in stressful and complex work environments and, unfortunately, can be subjected to lateral violence. Lateral violence is described as repetitive actions and behaviors of verbal and emotional abuse or acts of incivility from one nurse(s) to another on equal levels of the organizational structure; the behaviors are meant to threaten, harm, or intimidate. Nurses will not stay in an environment that is negative, hostile, and demoralizing; lateral violence can decrease nursing retention rates and increase turnover and job dissatisfaction. Nurses leaving the profession contributing to shortages, poor patient outcomes, and safety concerns. Enhancing nurses’ emotional intelligence may assist as a strategy against lateral violence. Emotional intelligence is the ability to recognize, manage, and control one’s emotions and predict and perceive another’s emotions. This project educates 14 ambulatory nurses on a general medical care unit at a Midwest academic tertiary medical center on lateral violence and the skill sets of emotional intelligence. As a transformational nurse manager, guided by Jean Watson’s Theory of Human Caring, including the concept of self-awareness and Caritas consciousness, four educational sessions were designed. These sessions included recognizing lateral violence, cultivating self-awareness, practicing empathy, and listening, and communicating assertively with conflict resolution as a catalyst to address and mitigate lateral violence in this workplace.


SC 11.MAN.2021.Brugger.CA