Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)



First Advisor

Norma Noonan

Second Advisor

Boyd Koehler


The inundation of technology over the past twenty-five years in the form of desktop computing, cell phones and the Internet has transformed how we communicate with one another. Traditional communication such as face-to-face meetings, although critical to our everyday dialogue, has fallen flat within organizations. At this point, we lean towards advanced methods of communication provided in a digitally mediated format. Digitally mediated communication (DMC) provides us with a multitude of ways to communicate and has freed us from the boundaries of time and place. This study researches the transformation of communication with its progression into the digital age by examining the differences, implications and impact of traditional communication versus digitally mediated communication. By understanding these various aspects of communication, today's leaders benefit by striking a balance between the two methods, which will lead to increased overall communication effectiveness.


SC 11.MAL.2011.Miller.NM