Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)



First Advisor

Norma Noonan


This study is an exploratory analysis of employee perceptions affecting staff recruitment, staff retention and job satisfaction in the small, human service non-profit organization. The study uses a human resource framework to address staff retention and provides conceptual guidance for advancing understanding about staff retention in the non-profit human services sector. The statistical findings are, however, inconclusive without further rigorous examination. A three category typology based on job recruitment factors, job retention factors, and job satisfaction is initially presented to define the strategies. Select dimensions of both intrinsic and extrinsic factors are explored in the recruitment stage of employee decision-making and compared and contrasted in the retention stage of employee decision-making as it relates to the employees' current employer. In addition, several factors of employee job satisfaction are also explored. Based on relevant literature and an original employee survey that was administered to two small non-profit organizations, the study offers a beginning framework for small non-profit organizations to consider in successful staff retention.


SC 11.MAL.2012.Redding.MA