Date of Award


Document Type

Open Access Thesis

Degree Name

Master of Arts in Leadership (MAL)



First Advisor

Cass Dalglish, M.F.A.

Second Advisor

Curt Paulsen, Ph. D.

Third Advisor

Mark Childs, M.B.A.


There are five influences that affect organizational decision making. These influences are the code of ethics, corporate values, personal values, peer values, and leadership values. All influences affect the decision making of employees, with leaders having an increased influence due to their position and image as a role model. The strength of leadership influence may be difficult to offset, but an organization can develop formal and informal controls that balance the effect of influences upon the decision making process. When influences are balanced, employees consider both the actions involved and outcome achieved by decision making. Efficient organizational operations are achieved through consistent decision making of all employees, with all decisions striving towards the same goals. Research was conducted within one organization, CIGNA HealthCare, asking questions to determine what influences affect the decision making process.


SC 11.MAL.2000.Woitas.CM