Date of Award
Open Access Thesis
Master of Arts in Leadership (MAL)
This is an in depth qualitative research study using a compelling literature review and an in depth case study of one hospital comparing registered nurse job satisfaction scores with patient satisfaction scores. The literature review indicates that research positively correlates nurse job satisfaction to patient care satisfaction. This research study focuses on understanding the possible relationship between registered nurse job satisfaction and patient satisfaction with nursing care. The role of the nurse manager is explored in order to understand possible the impact of that role on the satisfaction scores of both groups.
Spotts, Deborah M., "Comparison of Registered Nurse Job Satisfaction to Patient Satisfaction and the Link to the Role of the Nurse Manager" (2011). Theses and Graduate Projects. 1005.